American Towing – Card Payment, Refund, and Chargeback Policy
At American Towing, we work hard to provide accurate billing and professional service during what is often a stressful situation. By making payment with a credit card, debit card, tap-to-pay device, or digital wallet, the customer agrees to the following terms:
Payment Authorization
By providing a card for payment, the customer certifies that:
- They are the authorized cardholder or authorized user of the payment method used.
- The charges are valid and authorized for towing, storage, impound, administrative fees, release fees, after-hours fees, and any other applicable charges related to the vehicle release or towing service provided.
- The customer understands that services may already have been fully rendered before payment is processed.
No Cash Refunds
Refunds, when approved, will only be issued back to the original payment method used for the transaction. Cash refunds will not be provided for card payments.
Refund Requests
Any refund request must be submitted within 7 calendar days of payment and must include:
- Customer name
- Vehicle information
- Invoice number
- Reason for dispute or refund request
Refund requests may be denied if:
- Services were properly provided
- Charges were disclosed at the time of release
- The customer signed release paperwork or invoices acknowledging the charges
- The dispute relates to law enforcement-authorized towing or impound procedures outside American Towing’s control
Non-Refundable Charges
The following are generally non-refundable once services are rendered:
- Tow charges
- Daily storage charges
- Administrative fees
- After-hours release fees
- Impound-related fees
- Cleanup or recovery fees
Chargeback & Payment Dispute Policy
Customers agree to contact American Towing directly before initiating a chargeback with their bank or card issuer.
Initiating a fraudulent or invalid chargeback for services that were authorized and completed may result in:
- Submission of signed invoices and release documents to the card issuer
- Collection activity for unpaid balances
- Additional administrative or legal costs where permitted by law
Documentation Retention
American Towing maintains transaction records, signed release forms, photographs, and towing documentation that may be used to respond to payment disputes or chargebacks.
Questions
Customers with billing questions may contact American Towing directly before disputing charges with their financial institution.